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Customer Resolutions Liaison

2 months ago

Redditch, Worcestershire, United Kingdom Arcus FM Full time

We are seeking a highly skilled Customer Resolutions Liaison to join our team at Arcus FM. As a key member of our customer service team, you will be responsible for managing escalations and complaints from our internal and external customers.

As a Customer Service Coordinator, you will be the first point of contact for all customer inquiries and will be responsible for resolving issues in a timely and professional manner.

Key responsibilities will include:

  • Managing customer escalations and complaints
  • Providing excellent customer service and communication skills
  • Working closely with internal teams to resolve customer issues
  • Developing and implementing process improvements to enhance customer satisfaction

As an Escalation Resolution Specialist, you will have the opportunity to work with a variety of customers and stakeholders to resolve complex issues and improve customer satisfaction.

We are looking for a highly organized and detail-oriented individual who is able to work in a fast-paced environment and prioritize tasks effectively.