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Customer Service Liaison

4 weeks ago

Redditch, Worcestershire, United Kingdom Arcus FM Full time
Customer Support Coordinator Role

We are seeking a skilled Customer Support Coordinator to join our team at Arcus FM. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to provide accurate and helpful information to customers.

Requirements:

  • Previous customer service experience, preferably in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you