Customer Support Liaison

3 weeks ago


Redditch, Worcestershire, United Kingdom Arcus Solutions Full time
Customer Support Coordinator Role

We are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work closely with our engineering team to resolve customer issues and provide updates.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Collaborate with other team members to achieve customer satisfaction and resolve complex issues.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Experience in a customer-facing role, preferably in a call center or retail environment.
  • Ability to learn and adapt to new systems and processes.
What We Offer:
  • Competitive salary: £23,796 per annum.
  • 25 days annual leave, plus bank holidays.
  • Up to 4% discretionary bonus scheme, subject to achievement of targets.
  • Group personal pension scheme with matched contributions.
  • Life Assurance.
  • Funded Training Sponsorship Scheme.
  • Cycle to Work Scheme.
  • Health Cash Plan.
  • Discounts on B&Q and Trade Point products.
  • Discounts on Nuffield Fitness and Wellbeing Centres.

We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



  • Redditch, Worcestershire, United Kingdom Well Pharmacy Full time

    At Well Pharmacy, we are dedicated to delivering exceptional customer service and ensuring the health and wellbeing of our communities. We are seeking a highly skilled Customer Service Liaison to join our team.The successful candidate will be responsible for supporting both our internal and external customer base, providing timely and effective solutions to...


  • Redditch, Worcestershire, United Kingdom Pertemps Bond Full time

    Customer Sales Liaison RoleThe Customer Sales Liaison will be the integral link between customer and the company for prices, product information, availability, despatch information and taking orders. This role would suit someone who enjoys a busy varied role and developing relationships with their customers.Key Responsibilities:To answer telephone calls,...


  • Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

    Customer Support Coordinator RoleWe are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our retail stores.Key Responsibilities:Provide first-line support to customers via phone, email,...


  • Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

    Customer Support Coordinator RoleWe are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our retail stores.Key Responsibilities:Provide first-line support to customers via phone, email,...


  • Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

    Customer Support Coordinator RoleWe are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone,...


  • Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

    Customer Support Coordinator RoleWe are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone,...


  • Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

    Customer Support Coordinator RoleWe are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone,...


  • Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

    Customer Support Coordinator RoleWe are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone,...


  • Redditch, Worcestershire, United Kingdom Arcus Solutions Full time

    Customer Support Coordinator RoleWe are seeking a highly skilled and motivated Customer Support Coordinator to join our team at Arcus Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our retail stores.Key Responsibilities:Provide first-line support to customers via phone, email,...


  • Redditch, Worcestershire, United Kingdom Daniel Owen Ltd Full time

    Job Description:We are seeking a skilled Liaison Officer to manage and book contractors for kitchen and bathroom programmed maintenance across Coventry, Birmingham, and the Black Country.The ideal candidate will come from a customer-focused background, providing a one-stop contact point and empowering residents to feel respected and valued.Main site office...


  • Redditch, Worcestershire, United Kingdom JLKare and Support Limited Full time

    JL&Kare and Support Limited – Redditch, WorcestershireWe are seeking a motivated and compassionate Care Coordinator to guide and support a dedicated team in delivering high-quality care.Main Responsibilities:Supervising Staff: Conduct regular staff supervisions, lead productive team meetings, and foster a collaborative work environment.Liaison Work: Act as...


  • Redditch, Worcestershire, United Kingdom Daniel Owen Ltd Full time

    Main Responsibilities:As a Resident Liaison Officer, you will be responsible for managing and booking contractors to undertake kitchen and bathroom programmed maintenance across Coventry, Birmingham, and the Black Country. This role requires a customer-focused individual to provide a one-stop contact point for residents, empowering them to feel respected and...


  • Redditch, Worcestershire, United Kingdom Heart of Worcestershire College Full time

    **Job Summary**The Student Experience Liaison will be responsible for ensuring the wellbeing and safety of students using the SUB during lunchtime.Key Responsibilities:Support the Engagement and Enrichment Coach and wider Student Support and Wellbeing Team with engagement activities.Act as fire marshal and monitor student behaviour to maintain an inclusive,...


  • Redditch, Worcestershire, United Kingdom Creative Support Full time

    We are seeking a Senior Mental Health Services Manager to develop and manage a new-build mental health supported living service for 14 people with mental health needs commissioned by Worcestershire County Council, working in partnership with Bromford Housing Association.You will work with service users, their families, Bromford Housing and other agencies to...

  • Team Leader

    1 month ago


    Redditch, Worcestershire, United Kingdom Creative Support Full time

    Job Title: Team ManagerWe are seeking a highly skilled and experienced Team Manager to lead our new-build mental health supported living service. This is an exciting opportunity to work with a passionate and inclusive organization, providing high-quality care and support to individuals with mental health needs.As a Team Manager, you will be responsible for...

  • Team Leader

    1 month ago


    Redditch, Worcestershire, United Kingdom Creative Support Full time

    Job Title: Team ManagerWe are seeking a highly skilled and experienced Team Manager to lead our new-build mental health supported living service. This is an exciting opportunity to work with a passionate and inclusive organization, providing high-quality care and support to individuals with mental health needs.As a Team Manager, you will be responsible for...

  • Team Leader

    1 month ago


    Redditch, Worcestershire, United Kingdom Creative Support Full time

    Job Title: Team ManagerWe are seeking a highly skilled and experienced Team Manager to lead our new-build mental health supported living service. This is an exciting opportunity to work with a passionate and inclusive organization, providing high-quality care and support to individuals with mental health needs.As a Team Manager, you will be responsible for...


  • Redditch, Worcestershire, United Kingdom Creative Support Full time

    Job Title: Mental Health Service ManagerJob Summary:We are seeking a highly skilled Mental Health Service Manager to develop and manage a new-build mental health supported living service for 14 people with mental health needs. The successful candidate will work in partnership with Bromford Housing Association, referrers, Care Managers, and other agencies to...

  • Team Leader

    2 weeks ago


    Redditch, Worcestershire, United Kingdom Creative Support Full time

    We are seeking a Team Leader to develop and manage a new-build mental health supported living service for 14 people with mental health needs commissioned by Worcestershire County Council, working in partnership with Bromford Housing Association.You will work with service users, their families, Bromford Housing and other agencies to assess needs and to plan a...


  • Redditch, Worcestershire, United Kingdom Creative Support Full time

    We are seeking a Senior Mental Health Service Manager to develop and manage a new-build mental health supported living service for 14 people with mental health needs commissioned by Worcestershire County Council, working in partnership with Bromford Housing Association.You will work with service users, their families, Bromford Housing and other agencies to...