Front Desk Operations Supervisor

3 days ago


South Kensington, United Kingdom Millennium Gloucester Hotel London Kensington Full time

The Millennium Gloucester Hotel London Kensington seeks an experienced Night Manager to join its dynamic Front of House team. As a key member of the hotel's operations team, this individual will be responsible for ensuring the seamless delivery of front desk services during the night shift.

Key Responsibilities include:

  • Providing exceptional customer service to guests
  • Managing the handling of guest complaints and issues
  • Coordinating room assignments and maintenance requests

The ideal candidate will have excellent interpersonal skills, with the ability to build rapport with guests and colleagues alike. They should also possess strong problem-solving skills, with the ability to think critically and make informed decisions under pressure.

We estimate the salary for this position to be around £38,000 - £48,000 per annum, depending on experience.



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