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Estate Manager

1 month ago

Ilford, Greater London, United Kingdom Anchor Hanover Full time

About the Role

As an Estate Manager at Anchor Hanover, you will play a pivotal role in ensuring the smooth running of our locations. Your primary responsibility will be to manage relationships with key internal and external partners and stakeholders, ensuring that our residents receive the highest level of care and support.

Key Responsibilities

  • Ensure the location is safe and all health and safety checks and risk assessments are carried out in accordance with policies and procedures.
  • Manage communal areas and work with residents to enable them to love living in later life.
  • Partner with property colleagues and contractors to ensure residents' homes are well maintained and repairs are completed to a high standard.
  • Manage the location's budget and service charge accounts.
  • Connect with residents, signposting them to access health and social services.
  • Promote inclusion in social events both internally and in the wider community.
  • Build resident confidence by ensuring their views are acted upon, managing expectations, and delivering on our commitments.
  • Resolve all complaints within service level agreement, ensuring the customer is kept informed throughout.

Why Work for Anchor Hanover?

We are England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life. We're not-for-profit, which means every penny we make or save is invested in the people who live with us, the places they live, and the people who work here.

What We Offer

  • Gym, fitness, and wellbeing discounts.
  • Mental health support.
  • Flexible working options.
  • Pension plan – contribute between 4% and 8% and we'll match it or better.
  • Quick and easy pension transfer service.
  • Savings and financial advice, loans, free life assurance.
  • Discounts on shopping, holidays, phones, technology, and more.
  • Ongoing personal and professional development programme.
  • Leadership Pathways online learning resources.
  • Career progression and promotion opportunities.