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Kingston upon Thames, Greater London, United Kingdom HGS Full timeJob DescriptionAs a Customer Service Representative at HGS, you will be responsible for delivering outstanding customer experiences through proactive support and technical troubleshooting.Key Responsibilities:Handle inbound calls effectively and efficiently using proactive customer service and call control techniques.Create exceptional experiences for...
Customer Service Representative
2 months ago
Unlock Your Potential with Sitel
Are you ready to take your career to the next level? At Sitel, we offer a unique opportunity to grow and develop your skills in a dynamic and supportive environment.
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our contact centre team, you will be responsible for providing exceptional customer service and support to our clients' customers.
Key Responsibilities
- Deliver outstanding customer service: respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Communicate effectively: clearly and concisely communicate with customers, both verbally and in writing, in English and German.
- Work collaboratively: as part of a team, work together to achieve common goals and objectives.
- Problem-solve and adapt: quickly identify and resolve customer issues, and adapt communication style as necessary.
- Embody our values: demonstrate a positive attitude, empathy, and patience in all interactions.
Why Join Sitel?
We are a global leader in customer experience, working with clients across various industries. Our team is passionate about delivering exceptional service and making a real difference in our customers' lives.
What We Offer
We provide a comprehensive training program, opportunities for career growth and development, and a supportive team environment. If you are a motivated and customer-focused individual, we encourage you to apply and join our team.
Equal Opportunities Employer
Sitel is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates and are happy to make adjustments to our recruitment process to support you.
Data Protection
We will only hold and process your personal data for the purpose of the selection process and any subsequent employment. Your data will be retained in accordance with UK legislation and then destroyed.
