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Customer Operations Manager
2 months ago
At Amazon, we're committed to delivering exceptional customer experiences. As a Customer Management Operations professional, you'll play a critical role in ensuring the smooth functioning of our European transportation network.
Key Responsibilities:- Manage a large team responsible for 24x7 frontline operations for both Inbound and Off-Amazon transportation.
- Work in a cross-functional environment with Shippers, Carriers, the Amazon Freight business team, Supply Chain, and the Retail organizations to determine future demand for transportation resources.
- Translate business needs into accurate capacity plans.
- Identify and evaluate potential risks/obstacles with minimal direction from senior managers.
- A degree in a relevant field.
- Experience in team management, program or project management, and cross-functional collaboration.
- Experience working with data and metrics to drive improvements.
- Strong analytical and problem-solving skills.
- Experience implementing repeatable processes and driving automation or standardization.
- Experience in data mining, data management, reporting, and SQL queries.
Amazon is an equal opportunities employer. We're committed to a diverse and inclusive workplace. If you're passionate about delivering exceptional customer experiences and have the skills and experience to succeed in this role, we encourage you to apply.
