Customer Operations Manager

4 weeks ago


Coalville, Leicestershire, United Kingdom ENGINEERINGUK Full time

Job Summary

At ENGINEERINGUK, we're looking for a skilled Customer Operations Manager to join our team. As a key member of our operations team, you'll be responsible for managing a large team responsible for 24x7 frontline operations for both Inbound and Off-Amazon transportation.

Key Responsibilities

  • Gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
  • Prioritizing competing projects across departments, and focusing individual and team projects for an entire group or department, or a major piece of a larger cross-company product or project.
  • Serving as an escalation point for shipper support leads.
  • Identifying and evaluating potential risks/obstacles with minimal direction from senior managers, with the appropriate corrective actions being driven.

Requirements

  • A degree
  • Experience in team management
  • Experience in program or project management
  • Experience working cross-functionally with tech and non-tech teams
  • Experience delivering cross-functional projects
  • Experience in supply chain
  • Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

  • Experience implementing repeatable processes and driving automation or standardization
  • Experience in data mining, data management, reporting, and SQL queries

ENGINEERINGUK is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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