Patient Care Coordinator
4 weeks ago
Job Title: Patient Care Coordinator
Job Summary:
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Together Dental. As a Patient Care Coordinator, you will play a critical role in supporting our organisation and practice teams to deliver excellent patient care.
Key Responsibilities:
- Provide administrative support and coordination between all elements of day-to-day business management
- Responsible for booking in patients and supporting with IMOS downloads
- Build and manage new lead communication, including call handling and templates
- Handle and book in new private leads for practices
- Provide Clinician Support Administrators with converted leads relevant to their assigned clinician
- Maintain lead database within Zoho
- Support and train on CRM throughout the business
- Meet and exceed monthly and quarterly lead generation targets
- Successfully support organisational delivery against OKR's and KPI's
- Maintain a consistent level of outbound telephone activity to prospective new customers
- Use existing data to identify potential new business leads
- Provide first-class service and build rapport with patients and stakeholders
Requirements:
To be successful in this role, you will need to have excellent communication and organisational skills, as well as the ability to work effectively in a team environment.
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