Key Holder

3 weeks ago


Livingston, West Lothian, United Kingdom Estée Lauder Companies Full time
Estee Lauder Companies - Key Holder - The Cosmetics Company Store - 30 Hours

Job Summary:

We are seeking a highly motivated and customer-focused Key Holder to join our team at The Cosmetics Company Store. As a Key Holder, you will play a key role in ensuring the smooth and efficient operation of the store, providing exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Provide exceptional customer service, ensuring that each customer has a unique and inspirational in-store experience.
  • Support the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store.
  • Lead by example, using outstanding coaching and mentoring skills to motivate and develop the sales team.
  • Carry out essential start and end of day cash reconciliation, as well as opening and closing the store on a rota basis.
  • Support the development and implementation of sales strategies and promotions to drive sales growth.
  • Collaborate with the sales team to achieve sales targets and provide feedback on sales performance.
  • Participate in visual merchandising and store displays to maintain a high level of visual appeal and customer engagement.
  • Stay up-to-date with product knowledge and provide expert advice to customers on our premium beauty products.
  • Contribute to the maintenance of a clean and organized store environment, adhering to company standards.
  • Support the implementation of company initiatives and programs, such as employee engagement and customer loyalty programs.

Requirements:

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets.
  • A passion for people and a customer-first mindset.
  • An approachable and friendly personality, with excellent communication and interpersonal skills.
  • Flexibility to work a variety of shifts, including evenings and weekends.
  • Ability to lift up to 25 pounds and stand for long periods of time.
  • Proof of right to live and work in the country.

What We Offer:

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual Leave and Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Work Life Connections – Employee Assistance Programme.
  • Extensive Training and development offering.

Equal Opportunities Employer:

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


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