Operations Director
4 weeks ago
Operations Director - Leisure Industry
We are seeking an experienced Operations Director to lead our team at a well-established and successful adventure park in the leisure industry. The park offers a wide range of activities, including trampolines, slides, soft play, and a café, catering to families and hosting large numbers of parties and themed events throughout the year.
The ideal candidate will be an inspirational leader and coach who can thrive in a fast-paced and fun environment, managing a large but relatively young team of staff, many working part-time. They will have 2+ years of management experience in a fast-paced leisure, hospitality, or retail operation, with a positive and proactive approach to managing a £1m+ turnover business.
The successful candidate will be responsible for:
- Overseeing all operational aspects of the venue, ensuring smooth and efficient daily operations and exceptional guest experiences.
- The ongoing attraction, recruiting, coaching, and training of the team, with extensive coaching and group training sessions.
- Day-to-day management of the venue when on shift, with a key focus on health and safety and delivering brand standards.
- Driving income across key secondary revenue lines - parties, F&B, and retail spend.
- Working across all departments when required, front of house, café, on the floor, and ordering stock/consumables.
- Responsible for dynamic rota management of team members based on footfall, ensuring labour percentages are achieved.
- Developing and executing local sales and marketing plans, including social media management.
- Managing and recording all incidents and accidents that may occur while on shift.
- Being customer-facing and highly visible, requiring first-class interpersonal and communication skills.
We offer a basic salary of up to £30,000, benefits including a health cash plan, 40% off F&B, free parking on site, and friends and family discounts. There are significant opportunities for career development as the company is a market leader in its sector and continues to grow rapidly through acquisition.
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