Client Services Director

4 weeks ago


Camberley, Surrey, United Kingdom Career Trails Full time

Job Title: Client Services Director - Retail and Manufacturing

Job Summary:

We are seeking a highly experienced Client Services Director to oversee all aspects of our client services for a major retail client. The ideal candidate will have a strong background in retail manufacturing and design, with a proven track record of successfully managing and developing a team.

Key Responsibilities:

  • Develop and implement strategies to enhance client satisfaction and retention.
  • Build and maintain strong relationships with clients, providing exceptional customer service and addressing any concerns or issues that may arise.
  • Lead and motivate a team of client services representatives, providing guidance, training, and support to ensure a high level of performance.
  • Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless and efficient client experience.
  • Develop and monitor key performance indicators (KPIs) to measure the success of the client services department and make necessary improvements.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • Minimum of 5 years of experience in a client services or customer success role, with at least 2 years in a management or leadership position.
  • Proven track record of successfully managing and developing a team.
  • Strong communication, interpersonal, and problem-solving skills.
  • Excellent organizational and time-management abilities.
  • Knowledge of CRM software and experience in data analysis.


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