Client Services Director
4 weeks ago
Job Title: Client Services Director - Retail and Manufacturing
Job Summary:
We are seeking a highly experienced Client Services Director to oversee all aspects of our client services for a major retail client. The ideal candidate will have a strong background in retail manufacturing and design, with a proven track record of successfully managing and developing a team.
Key Responsibilities:
- Develop and implement strategies to enhance client satisfaction and retention.
- Build and maintain strong relationships with clients, providing exceptional customer service and addressing any concerns or issues that may arise.
- Lead and motivate a team of client services representatives, providing guidance, training, and support to ensure a high level of performance.
- Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless and efficient client experience.
- Develop and monitor key performance indicators (KPIs) to measure the success of the client services department and make necessary improvements.
Requirements:
- Bachelor's degree in business, marketing, or a related field.
- Minimum of 5 years of experience in a client services or customer success role, with at least 2 years in a management or leadership position.
- Proven track record of successfully managing and developing a team.
- Strong communication, interpersonal, and problem-solving skills.
- Excellent organizational and time-management abilities.
- Knowledge of CRM software and experience in data analysis.
About Us:
Career Trails is a dynamic and growing company that offers a competitive salary, benefits package, and opportunities for professional growth and development. If you are a results-driven, customer-focused individual with a passion for delivering exceptional client service, we would love to hear from you.
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