Operational Excellence Lead
6 days ago
Job Title: Aftercare Manager
About the Role:
We are seeking an exceptional Aftercare Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our operations team, you will play a vital role in refining our customer service processes, overseeing defect inspections, and leading a team of dedicated coordinators and operatives.
Key Responsibilities:
- Refine and implement customer service processes to ensure seamless customer experiences
- Oversee defect inspections to ensure quality and efficiency
- Lead a team of coordinators and operatives to drive operational excellence
- Collaborate with cross-functional teams to identify and implement process improvements
What We Offer:
- A competitive salary of up to £55k-£65k basic, depending on experience, plus an annual bonus
- A comprehensive benefits package, including free healthcare and pension contributions
- The opportunity to work with a dynamic and innovative company that values collaboration, innovation, and a positive work environment
- A flexible working arrangement, including one day of remote work per week
Requirements:
- Proven experience in customer care, preferably in the new homes development industry
- Strong construction and house builder knowledge
- Expertise in streamlining processes and defect management
- Strong leadership skills and a proven track record of motivating teams
Why Deverell Smith Recruitment Ltd?
We are a leading recruitment agency that values our employees and provides opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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