Current jobs related to Lead Coordinator - Reading, Reading - Firstbus
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeJob Title: Lead CoordinatorWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a Lead Coordinator, you will play a key role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels, and meeting our client KPIs and SLAs.Key Responsibilities:Liaise with the Coordination Manager...
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeJob Title: Lead CoordinatorWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a Lead Coordinator, you will play a key role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels, and meeting our client KPIs and SLAs.Key Responsibilities:Liaise with the Coordination Manager...
-
Lead Coordinator
2 months ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator OpportunityWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator OpportunityWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator OpportunityWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator OpportunityWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator OpportunityWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
2 months ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator OpportunityWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
3 weeks ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator Job DescriptionWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
3 weeks ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator Job DescriptionWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
2 weeks ago
Reading, Reading, United Kingdom First Bus Full timeWe are seeking a skilled Lead Coordinator to enhance the skills and abilities of our coordinators, ensuring optimal service levels and quality.Key Responsibilities:Liaise with the Coordination Manager to understand key stakeholder concerns and identify areas for improvement.Address performance or training issues and deliver performance improvements in line...
-
Lead Coordinator
2 weeks ago
Reading, Reading, United Kingdom First Bus Full timeWe are seeking a skilled Lead Coordinator to join our team at First Bus. This is a part-time permanent role that requires 20 hours of work per week, primarily on weekends. The successful candidate will be responsible for enhancing the skills and abilities of our coordinators through observation, coaching, and training.The RoleThe Lead Coordinator will work...
-
Lead Coordinator
2 weeks ago
Reading, Reading, United Kingdom First Bus Full timeWe are seeking a skilled Lead Coordinator to join our team at First Bus. This is a part-time permanent role that requires 20 hours of work per week, primarily on weekends. The successful candidate will be responsible for enhancing the skills and abilities of our coordinators through observation, coaching, and training.The RoleThe Lead Coordinator will work...
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeWe are seeking a skilled Lead Coordinator to join our team at First Bus. This is a part-time permanent role that requires 20 hours of work per week, mostly on weekends, covering the Reading/South area.The RoleThe successful candidate will be responsible for enhancing the skills and abilities of our coordinators through observation, coaching, and training....
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeWe are seeking a skilled Lead Coordinator to join our team at First Bus. This is a part-time permanent role that requires 20 hours of work per week, mostly on weekends, covering the Reading/South area.The RoleThe successful candidate will be responsible for enhancing the skills and abilities of our coordinators through observation, coaching, and training....
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator OpportunityWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator OpportunityWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator Job DescriptionWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
1 month ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator Job DescriptionWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
-
Lead Coordinator
3 weeks ago
Reading, Reading, United Kingdom First Bus Full timeLead Coordinator Job DescriptionWe are seeking a highly skilled and experienced Lead Coordinator to join our team at First Bus. As a key member of our operations team, you will play a vital role in enhancing the skills and abilities of our coordinators, ensuring optimal service levels and exceeding client expectations.Key Responsibilities:Liaise with the...
Lead Coordinator
2 months ago
Job Title: Lead Coordinator - Operations Excellence
Job Summary:
We are seeking a highly skilled and experienced Lead Coordinator to join our team at Firstbus. As a key member of our operations team, you will be responsible for enhancing the skills and abilities of our coordinators, providing operational support, and driving performance improvement.
Key Responsibilities:
- Liaise with the Coordination Manager and operations managers to understand key stakeholder concerns and identify areas for improvement.
- Address performance or training issues and deliver performance improvements in line with our values and commercial commitments.
- Work directly with frontline staff to deliver effective coaching and improve performance, quality, accuracy, and productivity.
- Engage with coordinators individually and as a group to proactively facilitate and positively impact engagement levels and ultimately performance.
- Conduct performance observations to provide immediate intervention and performance improvement coaching.
- Report various metrics to the Coordination Manager and other key stakeholders.
- Coach, motivate, and assist frontline staff in a safe, compliant, and ethical manner to achieve goals and performance targets.
- Work with the staff manager to ensure regular communication with coordinators and identify opportunities for further engagement.
- Create innovative coaching activities and interventions to support performance improvement.
- Recruit and induct new coordinators.
Requirements:
- Transport industry experience desirable.
- Experience of working in an operational role and managing workflow.
- Working in a fast-paced customer service environment.
- Experience of coaching others and managing performance.
- Experience of working to safety policies and procedures.
- Excellent presentation and training skills in both small and large group settings.
- Energetic and passionate about helping others achieve goals and targets.
- Meticulous attention to detail, process-oriented thinking.
- Ability to positively influence behavior changes through a naturally engaging and inspiring approach.
- Able to influence and effectively persuade to build on improved performance.
- Self-motivated and collaborative in developing solutions.
- Ability to prioritize and meet specified deadlines.
- Strong ethos of inter-departmental working.
- Customer-focused and committed to excellent service delivery.
- Proficient use of MS Office.
- Must have a driving license and own vehicle due to the nature of the role.
Benefits:
- Health and wellbeing initiatives, including Simply Health & Smart Health.
- Financial wellbeing support, including a platform with discounts on high street brands and supermarkets.
- Discounted train travel and free bus pass.
- Cycle to work scheme.
- 25 days' holiday + bank holidays.
- Pension scheme and chance to buy discounted First Group shares.
- Enhanced maternity/paternity pay.
- Flexible working.
