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Operational Excellence Manager
2 months ago
We're a multi-award-winning contract catering company, serving over 45,500 satisfied customers daily. We're seeking an experienced Group Manager to drive operational excellence.
Key Responsibilities- Manage and monitor service standards across all areas.
- Plan and implement service improvements.
- Attend craft development opportunities and ensure BM Caterers concepts are effectively marketed.
- Communicate regularly with team members to set clear goals and provide feedback.
- Ensure development of individuals and teams through appraisals and performance management.
- Liaise with clients and customers to ensure maximum satisfaction.
- Maintain efficient and hygienic working practices.
- Education to Hospitality Diploma level or equivalent.
- Food Safety Level 3 and Health and Safety at Level 2.
- 2-3 years' experience in a similar organization at a senior supervisory level.
- Immaculate personal presentation and fluent written and spoken English.
- Annual birthday day off.
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses.
- Discounts and cashback at various retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday - a paid day off to volunteer.
- Free lunch every workday.
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave.
Explore all benefits and more by visiting the BM Caterers website.
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