Operational Excellence Manager

6 hours ago


Reading, Reading, United Kingdom Bartlett Mitchell Full time
{"title": "Group Manager", "description": "Job Summary

We're a multi-award-winning contract catering company, serving over 45,500 satisfied customers daily. We're seeking an experienced Group Manager to drive operational excellence.

Key Responsibilities
  • Manage and monitor service standards across all areas.
  • Plan and implement service improvements.
  • Attend craft development opportunities and ensure BM Caterers concepts are effectively marketed.
  • Communicate regularly with team members to set clear goals and provide feedback.
  • Ensure development of individuals and teams through appraisals and performance management.
  • Liaise with clients and customers to ensure maximum satisfaction.
  • Maintain efficient and hygienic working practices.
Requirements
  • Education to Hospitality Diploma level or equivalent.
  • Food Safety Level 3 and Health and Safety at Level 2.
  • 2-3 years' experience in a similar organization at a senior supervisory level.
  • Immaculate personal presentation and fluent written and spoken English.
Benefits
  • Annual birthday day off.
  • Monthly masterclasses with Michelin-starred chefs.
  • Fully funded development courses.
  • Discounts and cashback at various retail and leisure outlets.
  • Cycle-to-work scheme.
  • Freedom Friday - a paid day off to volunteer.
  • Free lunch every workday.
  • 24/7 access to the Mental Health Charter App.
  • Enhanced parental leave benefits.
  • Paid leave for fertility treatments.
  • Grandparent leave.

Explore all benefits and more by visiting the BM Caterers website.

", "lang_code": "en-US"}

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