Operations Manager

6 days ago

Reading, Reading, United Kingdom Macro Full time

About the Role

We are seeking a highly skilled and experienced Senior FM Account Lead to join our team at Macro. As a key member of our operations team, you will be responsible for overseeing the maintenance and operation of our facilities, ensuring they are safe, well-maintained, and operating efficiently.

Main Responsibilities

  • Service delivery - operational management of internal and external service delivery teams, ensuring quality of services provided are continually improved and exceed customer expectations.
  • Implement best practice procedures in line with Company policy and Client specified standards, for QSHEW, Quality, Environmental and technical standards.
  • Supply Chain Management - ensure a high level of service is achieved through robust management of suppliers and measurement of performance.
  • Take control and responsibility emergency situations, be the point of escalation for the Team and ensure seniors are consulted and informed.
  • Financial management - budget responsibility and financial reporting to the Client and Macro.
  • Risk management - minimise risk and maintain or improve profitability against agreed targets.
  • Relationship management - client and team relations.
  • Strategic and technical support - general advice to customers, peers and team.
  • Business development - identify and pursue opportunities for and with Macro.
  • Advise senior management of any perceived risks and mitigation actions.
  • Submit succinct reports to line manager, to include people, client and finance.
  • Produce monthly performance reports to your Client and Sector Director and be the first point of contact for all contract interfaces with the Client.
  • Communication cascading information to customers, peers and team whilst keeping the Macro management team fully informed.
  • People management - line management of staff and through mentoring, developing, coaching and appraising.
  • Documentation and process - assist with the production of documents and information for the Macro management team.
  • Networking - keep abreast of best practice and opportunity within industry by maintaining contact with peers and contacts in the relevant sectors.

Requirements

  • Facilities management experience.
  • Excellent people management skills.
  • Business Development.
  • Relationship management.
  • Excellent communication skills.
  • Budgeting and financial management experience.
  • A qualification or experience-based accreditation in facilities management, such as MIWFM or MRICS and a NEBOSH general certificate, are also essential for this role.

About Macro

Macro is an inclusive employer and welcomes interest from a diverse range of candidates. We are committed to providing a supportive and inclusive work environment that values diversity and promotes equality of opportunity.

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