Operational Manager
2 days ago
Job Title: Operational Manager
Job Summary:
Bartlett Mitchell is a leading contract catering company, serving over 45,500 customers daily. We are seeking an experienced Operational Manager to join our team.
Key Responsibilities:
- Manage and monitor all areas of service and standards to ensure exceptional customer experience.
- Plan and implement service improvements across all areas, driving operational excellence.
- Attend industry development opportunities to stay up-to-date with best practices.
- Ensure effective implementation and marketing of company concepts and innovations.
- Communicate regularly with team members to set clear goals, provide feedback, and encourage idea sharing.
- Develop and implement performance management strategies to drive individual and team growth.
- Ensure budgetary targets are met, with controls in place and monitored.
- Liaise with clients and customers to ensure maximum satisfaction.
- Maintain efficient and hygienic working practices across all areas.
- Provide a 'hands-on' operational presence during service periods.
Requirements:
- Education to Hospitality Diploma level, NVQ, or equivalent.
- Food Safety Level 3 and Health and Safety at Level 2 certifications.
- 2-3 years' experience in a similar size organization, working at a senior supervisory level.
- Immaculate personal presentation and fluent written and spoken English.
Benefits:
- An annual day off for your birthday.
- Monthly masterclasses with Michelin-starred chefs.
- Fully funded development courses.
- Discounts and cashback at various retail and leisure outlets.
- Cycle-to-work scheme.
- Freedom Friday – a paid day off to volunteer at a charity of your choice.
- Free lunch every workday.
- 24/7 access to the Mental Health Charter App.
- Enhanced parental leave benefits.
- Paid leave for fertility treatments.
- Grandparent leave to support your loved ones with their new arrival.
About Us:
Bartlett Mitchell is a multi-award-winning contract catering company, dedicated to delivering exceptional service and culinary experiences. We offer a range of benefits and opportunities for growth and development.
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