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Operational Excellence Lead

2 months ago

Reading, Reading, United Kingdom Deverell Smith Recruitment Ltd Full time

Job Title: Aftercare Manager

About the Role:

We are seeking an exceptional Aftercare Manager to join our team at Deverell Smith Recruitment Ltd. As a key member of our operations team, you will play a vital role in refining our customer service processes, overseeing defect inspections, and leading a team of dedicated coordinators and operatives.

Key Responsibilities:

  • Refine and implement customer service processes to ensure seamless customer experiences
  • Oversee defect inspections to ensure quality and efficiency
  • Lead a team of coordinators and operatives to drive operational excellence
  • Collaborate with cross-functional teams to identify and implement process improvements

What We Offer:

  • A competitive salary of up to £55k-£65k basic, depending on experience, plus an annual bonus
  • A comprehensive benefits package, including free healthcare and pension contributions
  • The opportunity to work with a dynamic and innovative company that values collaboration, innovation, and a positive work environment
  • A flexible working arrangement, including one day of remote work per week

Requirements:

  • Proven experience in customer care, preferably in the new homes development industry
  • Strong construction and house builder knowledge
  • Expertise in streamlining processes and defect management
  • Strong leadership skills and a proven track record of motivating teams

Why Deverell Smith Recruitment Ltd?

We are a leading recruitment agency that values our employees and provides opportunities for growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.