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Careline Service Delivery Team Lead

2 months ago

Chesterfield, Derbyshire, United Kingdom Chesterfield Borough Council Full time

About the Role

Chesterfield Borough Council is seeking an experienced customer service team leader to join our busy Careline team. As a Careline team leader, you will be responsible for the day-to-day operational service delivery, responding to customer queries, health and safety compliance, and managing performance.

Key Responsibilities

  • Operational service delivery and customer query response
  • Health and safety compliance and risk management
  • Performance management and analysis of Key Performance Indicators (KPIs)
  • Driving continuous improvement to meet Service Level Agreements (SLAs) and KPIs

Requirements

  • Strong customer-focus background and experience in customer service
  • Strong organisational skills and ability to work to a high level of accuracy
  • Good communication skills (listening, spoken and written)
  • Natural problem-solving skills and solution-driven mindset
  • Full driving licence and ability to drive vehicles

What We Offer

  • Competitive leave entitlement and local government pension scheme
  • Access to a range of staff discount and flexible benefits schemes

How to Apply

Interested candidates should apply with their CV and a covering letter stating the job title and clearly demonstrating suitability and experience for the role.