Customer Service Representative

2 weeks ago


Chesterfield, Derbyshire, United Kingdom Universal Business Team Full time

Customer Happiness & Sales Support Hero

We are seeking a talented Customer Happiness & Sales Support Hero to join our dynamic and fast-paced environment at Universal Business Team. As the first point of contact for customers, you will ensure they receive top-notch service and support.

Key Responsibilities:

  • Act as the welcoming voice for all customer inquiries, offering prompt and effective solutions.
  • Support customers in managing their online accounts, ensuring a smooth and seamless experience.
  • Handle customer orders with precision, ensuring they are processed accurately and efficiently.
  • Manage customer queries through live chat, providing immediate assistance and maintaining a high standard of service.

Key Performance Measures:

  • Maintain and improve Net Promoter Scores, driving customer satisfaction.
  • Support the Sales Team by contributing to sales activities, helping to reach the company's ambitious goals.
  • Play an integral role in achieving the annual sales and profit objectives.

Requirements:

  • A passion for delivering exceptional customer service.
  • Excellent communication skills, both verbal and written.
  • A proactive, solution-oriented mindset with the ability to work independently and as part of a team.

Why This Role?

  • Your contributions will directly affect customer satisfaction and the company's overall success.
  • Join a supportive and dynamic team focused on continuous improvement.
  • Take advantage of opportunities for personal and professional growth within the business.

Benefits:

  • Salary: £30,000 - £35,000 per annum depending on experience
  • Lunch allowance
  • Profit share scheme
  • Free parking
  • Team events
  • Newly refurbished offices

Additional Information:

  • Flexibility may be required, including occasional work beyond contracted hours, to meet customer needs and business demands.


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