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Customer Service Representative
1 month ago
Customer Happiness & Sales Support Hero
We are seeking a talented Customer Happiness & Sales Support Hero to join our dynamic and fast-paced environment at Universal Business Team. As the first point of contact for customers, you will ensure they receive top-notch service and support.
Key Responsibilities:
- First Line Support: Act as the welcoming voice for all customer inquiries, offering prompt and effective solutions.
- Web Platform Account Management: Support customers in managing their online accounts, ensuring a smooth and seamless experience.
- Order Processing: Handle customer orders with precision, ensuring they are processed accurately and efficiently.
- Live Chat Support: Manage customer queries through live chat, providing immediate assistance and maintaining a high standard of service.
Key Performance Measures:
- NPS Feedback Score: Maintain and improve Net Promoter Scores, driving customer satisfaction.
- Sales Activity Points: Support the Sales Team by contributing to sales activities, helping to reach the company's ambitious goals.
- Sales Revenue: Play an integral role in achieving the annual sales and profit objectives.
Requirements:
- A passion for delivering exceptional customer service.
- Excellent communication skills, both verbal and written.
- A proactive, solution-oriented mindset with the ability to work independently and as part of a team.
Why Apply?
- Impact: Your contributions will directly affect customer satisfaction and the company's overall success.
- Collaboration: Join a supportive and dynamic team focused on continuous improvement.
- Development: Take advantage of opportunities for personal and professional growth within the business.
Benefits:
- Salary: £30,000 - £35,000 per annum depending on experience.
- Lunch allowance.
- Profit share scheme.
- Free parking.
- Team events.
- Newly refurbished offices.
Additional Information:
- Flexibility may be required, including occasional work beyond contracted hours, to meet customer needs and business demands.
