Customer Service Representative

2 months ago


Chesterfield, Derbyshire, United Kingdom Universal Business Team Full time
Customer Happiness & Sales Support Hero

We are seeking a highly motivated and customer-focused individual to join our Customer Happiness Team as a Customer Happiness & Sales Support Hero. As a key member of our team, you will be responsible for delivering exceptional customer service and support, ensuring our customers receive top-notch service and support.

Key Responsibilities:

  • First Line Support: Provide prompt and effective solutions to customer inquiries, ensuring a seamless experience.
  • Web Platform Account Management: Support customers in managing their online accounts, ensuring a smooth and efficient experience.
  • Order Processing: Handle customer orders with precision, ensuring accurate and efficient processing.
  • Live Chat Support: Manage customer queries through live chat, providing immediate assistance and maintaining a high standard of service.

Key Performance Measures:

  • NPS Feedback Score: Maintain and improve Net Promoter Scores, driving customer satisfaction.
  • Sales Activity Points: Support the Sales Team by contributing to sales activities, helping to reach the company's ambitious goals.
  • Sales Revenue: Play an integral role in achieving the annual sales and profit objectives.

Requirements:

  • A passion for delivering exceptional customer service.
  • Excellent communication skills, both verbal and written.
  • A proactive, solution-oriented mindset with the ability to work independently and as part of a team.

Why Apply?

  • Impact: Your contributions will directly affect customer satisfaction and the company's overall success.
  • Collaboration: Join a supportive and dynamic team focused on continuous improvement.
  • Development: Take advantage of opportunities for personal and professional growth within the business.

Benefits:

  • Salary: £30,000 - £35,000 per annum depending on experience
  • Lunch allowance
  • Profit share scheme
  • Free parking
  • Team events
  • Newly refurbished offices

Additional Information:

  • Flexibility may be required, including occasional work beyond contracted hours, to meet customer needs and business demands.


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