Customer Service Representative

1 month ago

Chesterfield, Derbyshire, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Opportunity

Join our team at SPAR and contribute to delivering exceptional customer experiences.

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will play a vital role in providing excellent customer service, supporting store operations, and contributing to the continuous improvement of our store.

Key Responsibilities:

  • Customer Service:
  • Provide a warm and welcoming experience for customers, responding to their queries and needs in a timely and professional manner.
  • Process customer transactions efficiently and accurately, maintaining a positive and friendly service.
  • Upsell selected products to customers, highlighting multi-buy offers and ensuring maximum sales.
  • Store Operations:
  • Work stock, checking deliveries, stocking shelves, and maintaining a clean and organized sales floor.
  • Complete additional assigned tasks, such as date checking, stock and gap checking, price changes, and promotional displays.
  • Adhere to all company policies and procedures, ensuring compliance with legislative responsibilities.

What We Offer:

  • Excellent benefits package, including holiday, maternity, and paternity leave, and pay in excess of statutory entitlements.
  • Develop your skills and capability in a highly supportive and multi-diverse culture.
  • Outstanding training and development opportunities.
  • Gain hands-on experience in a high-volume, fast-paced convenience store.
  • Generous staff discount in all our SPAR stores (excluding alcohol and cigarettes).
  • Proactive promotion of internal candidates.
  • Paid breaks.
  • Free tea and coffee.
  • Early access to your pay through 'EarlyPay'.
  • 24/7 access to your payslips and rotas via HR/Payroll portal.
  • Wellbeing support, including emotional support, counselling, legal, and financial advice.
  • Company pension scheme.
  • NEST pension scheme.
  • Company life insurance worth 1 x annual salary and 6 x annual salary with company pension scheme.
  • Extra holidays - purchase scheme.
  • Cycle to work - bicycle purchase scheme.
  • Long service awards.

About Us:

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK, with a turnover of £1.3 billion and over 7,000 employees. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown into a company that now owns 260 SPAR convenience stores.

Key Skills and Knowledge:

  • Previous experience in a similar role and/or industry is preferred.
  • Reliably follows instructions and procedures with excellent attention to detail.
  • Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence.
  • Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  • Experience of using a 'Challenge 25' policy desirable.
  • Keen and enthusiastic approach to working both in a team and independently.
  • Previous cash handling experience is preferred but not essential.

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