Operations Manager

21 hours ago


London, Greater London, United Kingdom Internetwork Expert Full time
About Seraphine

As a global leader in maternity and nursing wear, we empower women to feel confident throughout their changing bodies. With over two decades of experience, our commitment to quality, comfort, and style has made us a trusted choice for expectant and new mothers worldwide.

Workplace and Culture

We value innovation, excellence, and diverse perspectives, fostering a culture of go-getters who push boundaries every day. Our team thrives on achieving market-leading results while maintaining a supportive and inclusive work environment.

About The Role

This Operations Manager will report directly to the Operations & Logistics Director, ensuring operational SLAs are met or exceeded while driving continuous improvement. Key responsibilities include building strong relationships with 3PL partners, analyzing performance metrics, and implementing process improvements to enhance customer satisfaction.

  • Deliver exceptional customer experiences through efficient operations and proactive issue resolution.
  • Lead cross-functional teams to improve supply chain efficiency, reduce costs, and increase customer satisfaction.
  • Analyze data to identify areas for improvement and develop strategies to optimize operational processes.
  • Maintain open communication with stakeholders to ensure alignment and facilitate collaboration.


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