Technical Sales Account Manager
1 month ago
Job Summary:
As a Technical Sales Account Manager, your primary responsibility is to nurture and expand relationships within our existing client base while also acquiring new clients through exceptional customer service and consistent communication. Your central goal is to exceed sales targets, deepen your understanding of customer industries, and provide top-tier technical expertise and expert guidance. This position involves proactive customer engagement, prompt responses to enquiries, close cooperation with internal technical teams, and the identification of innovative growth opportunities through sector-specific research and best practices.
Key Responsibilities:
- Offer specialized technical expertise in the field of scientific and related products.
- Provide technical guidance and support to customers during the sales process.
- Actively seek out and manage key suppliers, maintaining a comprehensive supplier database within SAP Business 1.
- Respond promptly and effectively to technical and pricing enquiries via phone, email, and website.
- Cultivate and sustain relationships with key accounts to promote business continuity and expansion.
- Conduct sector-oriented research to explore new business opportunities and avenues for growth.
- Monitor customer engagement on our website and leverage insights to enhance user experience.
- Pursue opportunities for the development or sourcing of new products and ideas that have commercial potential.
Requirements:
- Sales or customer service experience in a technical or scientific industry is essential.
- Proficiency in Microsoft Word and Excel.
- Friendly and professional telephone manner.
- Strong organisational and sales abilities.
- Experience with SAP is a plus (training will be provided).
Qualifications:
- A bachelor's degree, preferably in a science, math, or technical discipline, is highly desirable.
- Proficiency with SAP software is a plus.
- Sales experience, particularly in a related scientific or technical domain, is desirable.
Working Hours:
Monday – Thursday: 08:30 am – 5:00 pm; Friday: 08:30 am – 3:00 pm
Key Performance Indicators:
- Technical advisory excellence.
- Website traffic and engagement metrics.
- Achieving and exceeding sales targets.
Benefits:
- 23 days of starting holiday plus bank holidays.
- Company pension scheme.
- Company sickness pay.
- Uncapped bonus scheme.
- Private healthcare through BUPA.
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