Client Success Lead

8 hours ago


Bristol, Bristol, United Kingdom Forza Consulting 馃捇 Full time
About the Role

We are looking for an experienced Client Success Lead to join our team at Forza Consulting.

This role offers a salary of 拢60,000 - 拢70,000 per annum and provides opportunities for professional growth and development in the field of client success.

The successful candidate will have experience in leading teams, managing client relationships, and ensuring high client satisfaction rates. They will be responsible for providing 1-2-1 management to the team, taking ownership of helpdesk management activities, and liaising with internal and external stakeholders.

The ideal candidate will have a technical mindset, exceptional communication and interpersonal skills, and knowledge of project management methodologies such as Agile, Scrum, and Waterfall. They will be able to troubleshoot data and systems, create problem-solving and conflict resolution skills, and drive business success through effective project delivery.

Key responsibilities include:

  • Leading client-facing teams to deliver high-quality results
  • Managing client relationships and expectations
  • Liaising with internal stakeholders to ensure smooth project delivery
  • Developing and implementing client success strategies

We offer a dynamic work environment, opportunities for professional growth and development, and a competitive salary package.



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