Customer Service Coordinator

1 month ago


Chester, Cheshire, United Kingdom Adecco Full time
Job Title: Customer Service Representative

Location: Office-based

Remuneration: Competitive salary & benefits

Contract Details: Full-time, Permanent

Are you passionate about delivering exceptional customer service and have experience in claims handling? Our client, a leading accident and repair management business, is seeking a Customer Service professional to join their team. As a specialist in the industry, our client works with insurers, brokers, corporate fleets, motor manufacturers, and third-party claim administrators. Our client strives to provide excellent customer service through effective communication and problem-solving, adhering to strict service level agreements and timelines.

Responsibilities:
  • Manage end-to-end claims repair cases, providing updates to customers regarding the status of their repairs.
  • Coordinate with fleet work providers, clients, and repairers to ensure smooth and efficient repair processes.
  • Research and select suitable repairers from a vast network based on specific repair needs.
  • Update and maintain a bespoke case management system with detailed progress reports.
  • Liaise with insurers and engineers to address liability queries and recover costs.
  • Provide excellent customer service through effective communication and problem-solving.
Benefits:
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Referral programme
  • Sick pay
  • Work from home flexibility

We welcome applications from individuals with diverse backgrounds and skills.

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