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Applications Support Specialist
1 month ago
As a key member of our IT team, you will play a vital role in ensuring the smooth operation of our hosted operational applications. Your primary responsibility will be to provide in-house systems administration, analytical, and service desk response for Churchill Living hosted operational applications.
You will work closely with our Application Support Manager and collaborate with various stakeholders across the Churchill Group to deliver exceptional service and support. Your day-to-day responsibilities will include:
- Participating in the initial build, ongoing configuration, testing, troubleshooting, and implementation of IT systems, applications, and projects.
- Leading on system upgrades, including the preparation of upgrade schedules and the management of User Acceptance Testing (UAT) to completion.
- Proactively maintaining systems, ensuring data integrity, and compliance.
- Supporting future system integrations of allocated applications.
- Creating and maintaining technical documents and procedures.
- Supporting the business with system reporting and wider day-to-day system operations.
- Resolving service desk tickets related to assigned applications, documenting resolutions, and actions undertaken.
- Escalating and managing service tickets as needed with relevant third-party suppliers.
- Collaborating with the training academy to support the onboarding of new application users.
We are seeking a methodical, proactive, and analytical applications specialist with previous experience supporting and advising a business on system capabilities. You will be a confident systems administrator with the ability to work within a collaborative team environment, taking the initiative with your own workload and responsibilities.
Knowledge of Civica CX or Keystone, Qube PM, COINS, and Sequel (SQL) would be a distinct advantage. As a minimum, you will demonstrate proven experience working with SaaS and third-party applications within a commercially orientated business.
We are also looking for someone with excellent problem-solving and investigation skills, who appreciates the importance of creating detailed documentation.
What We OfferBy joining Churchill Living, you will be part of a company that truly cares. We offer a wide range of benefits, including:
- Competitive salary
- 24 days holiday plus the opportunity to buy more or sell it
- Day off on your birthday
- Company pension contribution
- Wellbeing support, including Employee Assistance Programme and Mental Health First Aiders
- Health screening
- Discretionary sick pay
- Group life assurance
- Charity fund matching
- Long service awards and peer-to-peer recognition scheme
- Professional development
We pride ourselves on building beautiful, quality apartments in desirable locations across the country for those looking for greater freedom and independence. Our developments are designed to provide safety, support, and a sense of community for our customers to enjoy, ensuring peace of mind for them and their families.
We are proud to have been voted a Sunday Times Top 10 'Best Places to Work' based on our colleague feedback. Not only that, but we've won a host of industry awards, including the prestigious Housebuilder of the Year at the WhatHouse? Awards.
