Customer Success Lead

3 weeks ago


StokeOnTrent, United Kingdom SecureCloud+ Full time

About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at SecureCloud+. In this role, you will be responsible for building and maintaining strong relationships with our customers in the Defence and Security sectors, ensuring their satisfaction and success with our Secure Defence Collaboration services.

Key Responsibilities

  • Customer Relationship Management: Serve as the primary point of contact for assigned customers, building trusted advisor relationships and acting as an advocate for their needs within the organisation.
  • Onboarding and Adoption: Facilitate the onboarding process for new customers, providing guidance, training, and support to help them get up and running with our Secure Defence Collaboration services.
  • Customer Satisfaction and Retention: Monitor customer satisfaction and feedback, proactively addressing any issues or concerns to ensure a positive experience and drive retention.
  • Customer Advocacy: Cultivate customer advocates and champions within assigned accounts, leveraging their success stories and testimonials to promote our Secure Defence Collaboration services.

Requirements

  • Minimum of 3-5 years of experience in customer success, account management, or related roles, preferably in the technology or defence sector.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with customers at all levels of the organisation.
  • Technical proficiency and ability to understand complex technology solutions, particularly in the area of Secure Defence Collaboration services.
  • Proven track record of managing customer relationships, driving customer satisfaction, and achieving business outcomes.

About SecureCloud+

SecureCloud+ specialises in providing fully managed secure ICT services to the UK's Defence and Security sectors, as well as other government departments with complex and demanding security requirements. We pride ourselves on our successful track-record of delivering real benefits to our customers, but also on our ethos of investing in our employees' personal and professional growth.



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