Membership Support Specialist

3 weeks ago


London, Greater London, United Kingdom Institute of Marine Engineering, Science & Technology Full time
About the Role

We are seeking an experienced and self-driven Membership Assistant to provide excellent support to members and individuals wishing to join the Institute of Marine Engineering, Science & Technology.

Key Responsibilities
  • Ensure compliance with the Institute's Royal Charter and By-Laws, as well as other relevant rules and regulations.
  • Provide administrative support to the Membership Committee.
  • Respond to member inquiries via telephone and email.
  • Manage applications for membership and professional registration.
  • Process payments for applications and renewals.
  • Liaise with the Engineering Council and Science Council, as well as associated bodies, to ensure the smooth running of licensing inspections.
  • Support all registration activities and licence reviews.
  • Maintain and improve processes and documentation related to your areas of responsibility.
  • Present online and face-to-face sessions on membership and professional registration.
  • Represent the Institute at national and international events, if required.
About You
  • You have previous experience working in a membership body or similar environment in a busy, customer service-focused office setting.
  • You are comfortable interacting with members, industry professionals, academia, governmental bodies, and other professional organizations.
  • You possess strong administrative and organizational skills.
  • You are IT proficient and comfortable using CRM systems.
  • You are an ambitious team player ready to learn and develop.
  • You have a confident engaging telephone manner.
  • You have attention to detail.
  • Presentation skills are desirable.
What We Offer
  • 26 days of annual leave plus bank holidays (plus closure between 25/12 and 01/01 inclusive).
  • Private medical insurance – Bupa.
  • Life assurance – 4x salary.
  • HSF Health Cashplan (including Perkbox).
  • Income protection (12 months qualifying service).
  • Employer pension contribution – up to 11%.
  • Season ticket loan.
  • Cycle to work scheme.
  • Discretionary bonus.


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