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IT Service Desk Officer
2 months ago
About the Role
We are seeking a highly skilled and experienced IT Service Desk Officer to join our team at Lidl in Deutschland. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees and stakeholders.
Key Responsibilities
- Provide technical assistance and support to users face-to-face and remotely
- Be responsible for the state of the tech hub, reporting any issues regarding hub activity
- Provide meeting room support and ensure the tidiness of stock rooms
- Assist with the decommissioning tasks, onsite laptop repair process, and shipping and receiving of returned equipment
- Ensure phone coverage for the IT support line and deliver top-notch customer service
- Assist with imaging of devices, setting up accounts, and completing administration tasks
- Manage incidents, requests, and problems, and ensure excellent communication with the business
- Support in small projects of implementation and roll-outs, and installation of software and hardware
Requirements
- Permanent presence on site at the tech hub (onsite support desk)
- Be responsible for the state of the tech hub, reporting any issues regarding hub activity
- Providing technical assistance to users face-to-face and remotely
- Be responsible for the tidiness of stock rooms, ensuring stock is kept organized and consumable stock levels are kept to an adequate level
- Provide meeting room support
- Assist with the decommissioning tasks
- Assist with the onsite laptop repair process
- Ensure phone coverage for the IT support line
- Deliver top-notch customer service
- Assist with imaging of devices
- Assist with the shipping and receiving of returned equipment
- Receiving and logging calls on behalf of users
- Driving SLA fulfilment and great customer service
- Routing 3rd line incidents and calls to appropriate IT teams
- Administering and monitoring IT systems
- Ensuring excellent communication with the business
- Support in small projects of implementation and roll-outs
- Installation of software and hardware
- Managing incidents, requests, and problems
- End User and system refresh training
- Setting up accounts and completing the administration associated with this
What We Offer
- 30-35 days' holiday (pro rata)
- 10% in-store discount
- Ongoing training
- Enhanced family leave
- Pension scheme
- Plus, more of the perks you deserve
