On-Site Service Desk Officer

7 days ago

Chessington, Greater London, United Kingdom Lidl in Deutschland Full time

Job Summary

Lidl in Deutschland is seeking a highly skilled and motivated On-Site Service Desk Officer to join our team. As a key member of our IT department, you will be responsible for providing technical assistance to users face-to-face and remotely, ensuring the effective operation of our Tech Hub.

Key Responsibilities

  • Provide technical support to users, resolving issues and answering queries in a timely and professional manner.
  • Be responsible for the state of the Tech Hub, reporting any issues or concerns to the IT team.
  • Assist with the decommissioning of equipment and the onsite laptop repair process.
  • Ensure phone coverage for the IT support line and deliver top-notch customer service.
  • Support in small projects of implementation and roll-outs, including the installation of software and hardware.
  • Manage incidents, requests, and problems, ensuring excellent communication with the business.

Requirements

  • Permanent presence on site at the Tech Hub (onsite support desk).
  • Be responsible for the state of the Tech Hub, reporting any issues or concerns to the IT team.
  • Providing technical assistance to users face-to-face and remotely.
  • Be responsible for the tidiness of stock rooms, ensuring stock is kept organized and consumable stock levels are kept to an adequate level.
  • Provide meeting room support.
  • Assist with the shipping and receiving of returned equipment.
  • Receiving and logging calls on behalf of users.
  • Driving SLA fulfilment and great customer service.
  • Routing 3rd line incidents and calls to appropriate IT teams.
  • Administering and monitoring IT systems.
  • Ensuring excellent communication with the business.
  • Support in small projects of implementation and roll-outs.
  • Installation of software and hardware.
  • Managing incidents, requests, and problems.
  • End User and system refresh training.
  • Setting up accounts and completing the administration associated with this.

What We Offer

  • 30-35 days' holiday (pro rata).
  • 10% in-store discount.
  • Ongoing training.
  • Enhanced family leave.
  • Pension scheme.

About Lidl in Deutschland

Lidl in Deutschland is a diverse, secure, and fast-growing business. We offer a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl.

How to Apply

If you're ready to get stuck in and make a real difference, find your place at Lidl and apply now.

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