Client Services Leader

5 days ago


High Wycombe, Buckinghamshire, United Kingdom Ebury Full time

About the Role:

Ebury, a leading FinTech firm, is seeking a highly experienced and skilled professional to join our team as a Client Account Director. This is a unique opportunity to take charge of managing and expanding our key B2B client relationships, driving operational and commercial success, and contributing to the company's growth and success.

Key Responsibilities:

  • Manage a portfolio of enterprise-level clients, providing exceptional service and ensuring their needs are met.
  • Develop and implement strategic account plans to achieve revenue targets and strengthen relationships with key clients.
  • Monitor and analyze payment data to identify commercial opportunities and drive growth.
  • Collaborate with internal stakeholders to deliver operational and commercial improvements, and ensure seamless client onboarding.
  • Provide technical expertise and guidance to clients, and present complex information in a clear and concise manner.
  • Lead client strategy calls and commercial reviews, bringing insights and objectives to fruition through clear communication and management of different stakeholders.

Requirements:

  • 5+ years of client management experience in FX or Fintech.
  • Strong understanding of FX markets and global economic impacts.
  • Proven success managing a portfolio of enterprise-size clients and evidence of prioritizing client requests and relationships.
  • Ambition and drive to grow existing client contracts through partnership expansion and product upsells.
  • Analytical mind with excellent communication and presentation skills.
  • Leadership and professionalism, with demonstrable line or team management experience in a client-facing setting.
  • Technical understanding of payment products and methods, with confidence discussing payment strategies and solutions with high-level stakeholders.
  • Commercial awareness, with a self-starting approach to analyzing client trends and identifying commercial opportunities for growth.

About Ebury:

Ebury is a hyper-growth FinTech firm, named one of the top 15 European Fintechs to work for by AltFi. We offer a range of products, including FX risk management, trade finance, currency accounts, international payments, and API integration. Our team has seen extensive recent growth, and we are at a very exciting time for the business.

Location:

Ebury's office is located in High Wycombe, with regular direct links to London, Birmingham, and Aylesbury. The office is easily accessible by car, with Junction 4 of the M40 just a 5-minute drive away.



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