Workshop Operations Coordinator
3 days ago
About the Role:
We are seeking a highly organized and detail-oriented Workshop Administrator to join our team at Smallridge Bros Ltd. As a key member of our service department, you will play a crucial role in ensuring the smooth operation of our workshop.
Key Responsibilities:
- Administrating service processes to maximize efficiency and productivity
- Supporting the depot service manager in their role
- Assisting the service team in maintaining accurate and on-time reports and records
- Monitoring and consolidating time logs for the service technicians
- Receiving and directing internal and external customer inquiries for the service department
- Checking work orders before submission to the service manager and customers
- Maintaining service department filing, records, and department information
- Opening work orders as directed by the depot service manager and maintaining control until they are closed and invoiced
- Coordinating enrolment and follow-up of training attendance as directed
- Processing warranty and/or product improvement claims, including computation of charges, submission, and follow-up
Requirements:
- Ability to use standard desktop applications such as Microsoft Office and internet functions
- Understanding of service software in the dealer business system and Deere warranty system, or proven ability to utilize similar tools
- Advanced written communication skills in English
- Ability to create, analyze, and interpret reports
- Organizational skills with attention to detail
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