Workshop Operations Coordinator

3 days ago


Barnstaple, Devon, United Kingdom Smallridge Bros Ltd Full time

About the Role:

We are seeking a highly organized and detail-oriented Workshop Administrator to join our team at Smallridge Bros Ltd. As a key member of our service department, you will play a crucial role in ensuring the smooth operation of our workshop.

Key Responsibilities:

  • Administrating service processes to maximize efficiency and productivity
  • Supporting the depot service manager in their role
  • Assisting the service team in maintaining accurate and on-time reports and records
  • Monitoring and consolidating time logs for the service technicians
  • Receiving and directing internal and external customer inquiries for the service department
  • Checking work orders before submission to the service manager and customers
  • Maintaining service department filing, records, and department information
  • Opening work orders as directed by the depot service manager and maintaining control until they are closed and invoiced
  • Coordinating enrolment and follow-up of training attendance as directed
  • Processing warranty and/or product improvement claims, including computation of charges, submission, and follow-up

Requirements:

  • Ability to use standard desktop applications such as Microsoft Office and internet functions
  • Understanding of service software in the dealer business system and Deere warranty system, or proven ability to utilize similar tools
  • Advanced written communication skills in English
  • Ability to create, analyze, and interpret reports
  • Organizational skills with attention to detail


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