Customer Service Representative

1 month ago


Weybridge, United Kingdom Focus Resourcing Limited Full time
Job Title: French Account Executive

An exciting opportunity has arisen to join our client, a well-established company based in Weybridge, Surrey, as a French Account Executive. In this role, you will be responsible for handling customer inquiries and ensuring that orders are processed accurately and efficiently.

Key Responsibilities:
  • Process sales orders and quotations in a timely and accurate manner
  • Develop and maintain strong relationships with customers, providing exceptional customer service and support
  • Respond to all inbound calls and emails in a prompt and professional manner
  • Ability to de-escalate calls and emails effectively and know when to escalate to senior team members for resolution support
  • Work collaboratively with other areas of the Customer Service department to provide a seamless customer experience
Requirements:
  • Fluent in French and English, both verbal and written
  • Experience of working in a fast-paced and demanding environment
  • Commercially aware and able to multitask with confident organisational skills
  • Excellent communication and interpersonal skills
  • Good working knowledge of MS Office
  • Previous experience of Oracle would be advantageous but not essential
What We Offer:
  • Generous holiday allowance
  • Pension contributions 4.5% matched
  • Yearly discretionary bonus
  • Life assurance 4*annual salary
  • Flexible benefits platform
  • Independent financial advice service
  • Enhanced Employee Assistance programme


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