Beauty Operations Manager

5 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

About the Role

The Sephora Store Director is a key leadership position responsible for driving the success of our stores. As a Store Director, you will be accountable for ensuring exceptional operational and commercial standards throughout the store, with a focus on providing an elevated customer experience.

Key Responsibilities

  • Client Experience:
    • Embody the Sephora Attitude and set an example for the team.
    • Provide support to the team in difficult situations to ensure client satisfaction.
    • Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs).
    • Manage and cover the sales floor, ensuring effective floor leadership.
    • Motivate the team through floor management to create an addictive experience for clients.
    • Utilize tools to analyze overall satisfaction and propose action plans for improvement.
    • Inspire the team to use digital tools and deliver customized services.
    • Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
    • Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
    • Lead the Management team in creating a positive and energetic shopping experience to achieve all commercial KPIs.
    • Support the head of operations in analyzing results and proposing action plans to enhance the client experience.
    • Maintain and enforce quality customer service standards and resolve customer service complaints.
  • Sales:
    • Implement retail priorities and inspire commercial success.
    • Lead the management team in creating a positive and exciting work environment, ensuring sales targets are met.
    • Support the Services Manager in creating a playful and educational experience and meeting services targets.
    • Reinforce sales policies and techniques established at the Sephora University with all team members.
    • Balance and drive sales targets among selective, exclusive, and Sephora Collection products.
    • Analyze sales results and propose action plans to achieve set targets.
    • Create internal competitions to motivate the team and boost achievements.
  • Operations:
    • Optimize and oversee operations with the Operations Manager to ensure efficiency and compliance with company policies.
    • Inspire the management team to enforce policies and procedures related to products, testers, prices, merchandising.
    • Collaborate with the Operations Manager to maintain an excellent store image through cleanliness and product restocking.
    • Encourage the team to follow established policies & procedures regarding store operations alongside Category Managers.
    • Monitor stock availability and report low stock to the Operations Manager to avoid out-of-stock situations.
    • Ensure compliance with visual merchandising, merchandising quality, animation, and marketing standards.
    • Support the Retail Director with knowledge of market conditions, competition, and client needs.
    • Provide leadership and management aligned with the vision and strategic direction of Sephora.
    • Establish monthly reports including competitors' activities.
    • Analyze relevant KPIs and propose action plans for improvement and forecast future performance.
    • Develop and propose short and long-term strategies to drive top and bottom-line sales.
    • Implement plans to boost business & maximize product performance, leveraging visual merchandising & training.
    • Plan, implement, and oversee in-store promotional events or displays.
    • Stay informed about market trends through market visits and analyses to identify business growth opportunities.
    • Contribute to comprehensive business reports as required.
  • People:
    • Motivate and develop the Management and store team through daily coaching and observations.
    • Communicate and inspire the team on business strategy, vision, and relevant information through briefings, coaching, and training.
    • Increase team confidence and motivation through praise and feedback for performance.
    • Ensure the team attends training and conduct follow-up after training.
    • Ensure the team utilizes Sephora University as an e-learning tool and maintain average training frequency for each team member.
    • Perform monthly assessments to ensure an addictive beauty experience.
    • Facilitate monthly meetings with the Customer Experience Manager and Operations Manager to discuss team performance.
    • Be accountable for the Performance Check-in and Performance Improvement Plan processes for the entire team.
    • Manage the annual leave of the team according to business needs.

Requirements

  • Training Knowledge:
    • Advanced Product Knowledge; Intermediate knowledge of health and safety procedures.
  • Experience:
    • Proven successful role in managing; Strong experience in store management.
  • Competencies:
    • Digital orientation, analytical skills, and business acumen; Excellent communication skills; Intermediate MS Office skills; Ability to deal with ambiguity; Commercial and financial awareness; Ability to develop, manage, and inspire teams.
  • Additional:
    • Project an exceptional image and body language according to Sephora guidelines; Stay up to date on trends and products; Inspire, mentor, and coach the team.

About Sephora

Sephora is a leading beauty retailer within the LVMH family, with a global presence and a commitment to innovation and excellence. As a member of our team, you will have the opportunity to work with talented individuals who share your passion for beauty and customer service. We offer a dynamic and supportive work environment, with opportunities for growth and development.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Access to exclusive beauty products and training.
  • A chance to work with a global brand and be part of a diverse and inclusive team.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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