Delegated Claims and Operations Expert

1 day ago


London, Greater London, United Kingdom Nashrock Insurance Recruitment Full time

**About the Role:**

Nashrock Insurance Recruitment is looking for a highly skilled Senior Delegated Authority Claims and Claims Operations Specialist to join our team. In this role, you will be responsible for providing comprehensive support to the claims team in overseeing and managing relationships with third parties and appointed experts.

**Responsibilities:**

  • Develop and implement best practice processes and technologies for claims operations.
  • Analyze and present data relevant to claims performance and operations.
  • Assist with change projects involving claims operations.
  • Manage the framework governing third-party relationships, including delegated claims administrators and appointed experts.
  • Maintain and manage the risk matrix for expert relationships.
  • Manage contracts with experts and third parties, ensuring compliance with agreements.
  • Monitor third-party adherence to SLAs using delegated claims data.
  • Oversee the due diligence process prior to contracting with experts and third parties.
  • Coordinate audits and maintain audit records, including tracking recommendations.

**Requirements:**

  • Experience in data management, performance metrics, and operational effectiveness in delegated authority teams.
  • Familiarity with Lloyd's of London delegated authority regulatory compliance and minimum standards.
  • ACII qualification (preferred) or a commitment to achieving this.
  • General understanding of underwriting and reinsurance practices.
  • Proficiency in Microsoft Office, particularly Excel and Power BI.
  • Strong relationship management, numeracy, analytical, and communication skills.
  • Ability to review and relate contracts to regulatory and company standards.

**What We Offer:**

  • A competitive salary ranging from **£60,000 to £80,000 per annum**, depending on experience.
  • A supportive and inclusive workplace culture that values expertise and supports professional growth.
  • Flexible working arrangements and a commitment to diversity, equity, and inclusion.


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