Claims Operations and Delegated Authority Lead

1 day ago


London, Greater London, United Kingdom Nashrock Insurance Recruitment Full time
Job Title: Claims Operations and Delegated Authority Lead

Estimated Salary: £70,000 - £85,000 per annum

About the Role:

We are seeking an experienced Claims Operations and Delegated Authority Lead to join our team at Nashrock Insurance Recruitment.

As a key member of our operations department, you will oversee and manage relationships with Third Parties and appointed experts, assisting with claims reporting and analysis, systems oversight, and providing support to the broader business as needed.

Key Responsibilities:
  • Claims Operations:
    • Support the development and implementation of best practice processes and technologies for the Claims team and wider business.
    • Analyse and present data relevant to claims performance and operations.
    • Assist with change projects involving claims operations.
Delegated Authority Oversight:
  • Manage the framework governing third-party relationships, including Delegated Claims Administrators and appointed experts.
  • Maintain and manage the Risk Matrix for expert relationships.
  • Ensure compliance with regulatory standards and company requirements.
  • Monitor third-party adherence to SLAs using Delegated Claims Data.
  • Coordinate audits and maintain audit records, including tracking recommendations.
Requirements:
  • Experience in data management, performance MI, and operational effectiveness in Delegated Authority teams.
  • Familiarity with Lloyd's of London Delegated Authority regulatory compliance and minimum standards.
  • ACII qualification (preferred) or a commitment to achieving this.
  • General understanding of underwriting and reinsurance practices.
  • Proficiency in Microsoft Office, particularly Excel and Power BI.
  • Strong relationship management, numeracy, analytical, and communication skills.
About Us:

Nashrock Insurance Recruitment is a leading insurance recruitment agency with a strong focus on employee empowerment and professional growth.

We promote flexible working arrangements and are committed to Diversity, Equity, and Inclusion.



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