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Customer Service Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Recruitment Full time

Job Summary:

Randstad Technologies Recruitment is seeking a highly skilled Senior Customer Service Advisor to join our team on a 6-month contract. As a Senior Customer Service Advisor, you will be responsible for providing exceptional customer service to banking customers, resolving their issues and queries in a timely and professional manner.

Key Responsibilities:

  • Provide assistance to banking customers via phone, email, or in-person
  • Resolve customer complaints and issues in a fair and timely manner
  • Work closely with the customer service team to achieve sales and customer satisfaction targets
  • Develop and maintain a strong understanding of banking products and services
  • Stay up-to-date with industry trends and developments

Requirements:

  • Prior experience in customer service or customer support roles
  • Experience in banking, insurance, or financial services customer service is an advantage
  • Strong customer focus and ability to work with sensitive customer data
  • Able to work in a fast-paced environment

What We Offer:

  • A competitive hourly rate of circa £14-£21
  • A 6-month contract with the possibility of extension
  • The opportunity to work with a well-known high street bank