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Customer Service Ambassador

2 months ago


Birmingham, Birmingham, United Kingdom EML Full time
{"h1": "Customer Service Representative Role", "p": "At EML, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service.

Your key responsibilities will include:

* Responding to customer inquiries and providing information about our products and services
* Ensuring customer service inquiries are handled through the appropriate SLA and KPIs are met
* Managing and protecting customer information, including sensitive financial data, in accordance with relevant legislation
* Collaborating with the team to ensure smooth facility operations
* Meeting training and development requirements

We're looking for someone with excellent communication skills, who is able to work in a fast-paced environment and is proficient in English and German.

In return, you'll enjoy a range of benefits, including:

* 25 days annual leave, plus 2 days for volunteering and your birthday off
* Hybrid working arrangements
* Pension scheme
* EAP
* Company culture and values

At EML, we're committed to diversity and inclusion. We believe in creating a globally inclusive environment where all individuals are treated fairly, recognized for their individuality, and encouraged to reach their full potential.

If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we'd love to hear from you"}