Holiday Service Delivery Manager
22 hours ago
We are seeking a highly skilled Senior Holiday Operations Executive to join our team at Inntravel, a leading provider of self-guided holidays across Europe.
This is a full-time position with a hybrid remote work arrangement, requiring a minimum of 2 days per week in our Whitwell-on-the-Hill office. Due to the beautiful remote location, access to your own transport is essential.
The successful candidate will be responsible for delivering exceptional service to our customers throughout their journey, including coordinating and communicating with suppliers and customers, handling customer inquiries, and resolving operational issues.
You will work closely with the Operations team leaders to lead coaching, training, and motivating the team. Additionally, you will focus on continuous improvement by utilizing feedback from customers and the team.
- Support operations team leaders with daily leadership of the team and assist with day-to-day workflow management.
- Deal with escalated queries/complaints.
- Lead the team when the team leader is otherwise engaged or absent.
- Be a voice of continuous improvement by providing feedback on opportunities and proactively sharing best practices.
- Understand development needs and provide coaching, training, and support to team members.
- Continuously evaluate and identify opportunities to drive process improvements for the team that positively impact the customer experience and improve efficiency.
- Facilitate and support onboarding.
- Model the values and ways of working we would like to see from the team.
- 50% discount on holidays across all our brands for you and your family or friends.
- Additional annual leave when you choose to swap a plane for a train.
- Career pathing and continuous development opportunities.
- Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world.
- 2 volunteer days each year to give back to what is important to you.
- A wellbeing resource hub and on-site classes; yoga, boxercise, annual Steps challenge, employee assistance programs, cash back health, and dental plan.
- Hybrid and home-based roles.
- Enhanced family leave allowances.
Inntravel is part of Hotelplan Group, a well-established and diverse family of specialist tour operators with a long tradition of developing and operating market-leading experiences. Sustainability and responsible tourism are at the core of everything we do.
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