Senior Holiday Operations Manager

7 hours ago


York, York City, United Kingdom Inntravel Full time
About the Role

This is an exciting opportunity to join Inntravel as a Senior Holiday Operations Manager, responsible for leading and motivating the operations team to deliver exceptional service to our customers.

The primary aim is to ensure the smooth running of holiday operations through detailed coordination and direct communication with suppliers and customers. Handling all aspects of customer communication from booking to return, managing queries and resolving operational issues is key to this role.

We are looking for an experienced leader who can drive change, have an understanding of continuous improvement practices, and possess strong analytical and problem-solving abilities.

This role requires a collaborative and positive team environment that encourages open communication and teamwork. You will be responsible for mentoring and supporting team members to achieve their personal and professional goals, conducting regular one-on-one meetings to provide feedback and identify development opportunities, and developing and implementing training programs to enhance team skills and knowledge.

The successful candidate will have supervisor or team leader experience preferably within the travel or hospitality industry, strong coaching and mentoring skills, excellent communication and interpersonal skills, and the ability to handle customer queries and complaints efficiently.

As a Senior Holiday Operations Manager at Inntravel, you will be part of a well-established and diverse family of specialist tour operators with a long tradition of developing and operating market-leading experiences. We are passionate about sustainability and responsible tourism, and we strive to inspire individual discovery and celebrate diversity in the workplace.

In this role, you will have the opportunity to work closely with the team to resolve issues and ensure customer satisfaction, analyze performance metrics to identify areas for improvement, and implement actionable solutions to optimize team productivity and resource allocation.

You will also be responsible for defining and communicating key performance indicators (KPIs) for the team, tracking team performance against KPIs, and providing regular reports on team performance to senior management.

About Us

Inntravel is a widely respected leading provider of self-guided walking, cycling, and other activity holidays across Europe. We offer a range of benefits, including 50% discount on holidays across all our brands, additional annual leave when you choose to swap a plane for a train, career pathing and continuous development opportunities, and the opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world.

We are committed to creating extraordinary travel experiences for all, and we believe that every employee is an individual with unique strengths and talents. Our mission is to inspire individual discovery, foster meaningful connections with both nature and people, and promote environmental awareness.

We recognize and celebrate diversity in the workplace, and we strive to create a culture of innovation and continuous learning. If you are a motivated and experienced leader who shares our values and passion for sustainability and responsible tourism, we encourage you to apply for this exciting opportunity.



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