Holiday Experience Coordinator

5 days ago


York, York City, United Kingdom Inntravel Full time
About Inntravel
Inntravel is a renowned provider of self-guided walking, cycling, and other activity holidays across Europe. We're a company that values individuality, diversity, and inclusivity. Our mission is to deliver exceptional travel experiences that foster personal growth, environmental awareness, and meaningful connections with nature and people.

We recognize the importance of work-life balance and offer various benefits to support our employees' well-being. These include 50% discounts on holidays, additional annual leave for eco-friendly transportation, career development opportunities, and flexible working patterns.

As an Operations Executive, you will play a crucial role in ensuring the smooth operation of holiday services. Your primary responsibility will be to coordinate with suppliers, customers, and internal teams to deliver exceptional service. You will handle customer inquiries, manage bookings, and maintain accurate records. With a focus on effective teamworking, you will contribute to maintaining supplier relationships, providing expert advice, and ensuring efficient operations.

Key Responsibilities:
  • Provide specialist advice to the Sales Team on products.
  • Deliver excellent customer service through effective communication.
  • Maintain accurate records of bookings and communicate with suppliers.
  • Coordinate with suppliers to book and ticket customer travel arrangements.
  • Handle ticketing queries and assist with operational issues.

Requirements:
  • Genuine ability and desire to provide high levels of service.
  • Enthusiasm for walking and/or cycling.
  • Excellent telephone and interpersonal skills.
  • Good written skills.
  • Highly motivated and flexible.
  • High level of computer literacy and numeracy.

Benefits:
  • £24,200 salary (plus bonus)
  • 50% discount on holidays
  • Additional annual leave for eco-friendly transportation
  • Career development opportunities
  • Flexible working patterns
  • Hybrid and home-based roles
  • Enhanced family leave allowances


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