Service Delivery Director
5 days ago
Job Type: Full-time, Permanent
Location: York Office, Hybrid: Must be able to work a minimum of 2 days in the office, including every Tuesday.
Salary: £38,000 - £45,000 per annum
This is a fantastic opportunity to join our Customer Relations Centre Team as a Team Leader. In this role, you will be responsible for leading a team of customer-facing professionals and driving process improvements to enhance the customer experience.
Your key responsibilities will include:
- Leading and developing a team of customer-facing professionals.
- Developing and maintaining the knowledge base to ensure accurate and up-to-date resources for customer support.
- Driving operational processes and ensuring they meet our quality standards, procedures and compliance rules.
- Contributing to customer service excellence through continuous idea generation and process improvement.
In return, you can expect a competitive salary, benefits package and pension scheme. You will also receive 25 days holiday plus bank holidays and an additional 12 days flex leave to take annually.
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