Hotel Sales and Events Executive
7 days ago
Are you a sales professional looking to take your career to the next level in the hotel industry? We have an exciting opportunity for a Hotel Sales and Events Executive at Himanchestercity.
Job DescriptionThis is a challenging and rewarding role that requires a strong background in sales and customer service, as well as excellent communication and organizational skills.
About the Role- This role will be responsible for handling conference and events sales enquiries, taking a proactive lead in event enquiries, and ensuring effective communication with the operations team.
- The ideal candidate will have previous experience in a hotel sales or meetings and events role, knowledge of the Manchester market, and demonstrated success in a fast-paced sales environment.
- You will also need to possess strong communication and customer service skills, as well as excellent decision-making ability and a high degree of integrity.
- Handling conference and events sales enquiries in a timely and professional manner, following established procedures and the hotel's selling strategy.
- Taking a proactive lead in all Event enquiries, including Weddings.
- Ensuring effective communication in providing detailed information for all bookings to the operations team to ensure successful event delivery.
- Conducting thorough show rounds of the hotel for potential and existing clients.
- Managing event lead portals with a prompt and pro active approach.
- Participating in hotel sales activity including sales calls, client entertaining and supporting with hosting FAM trips.
- Maximizing revenue opportunities and supporting further sales activities within the hotel, finding innovative ways to increase sales opportunities through proactive selling and upselling opportunities.
- Identifying and collecting sales leads, as well as growing and developing existing customer relationships through regular contact.
- A competitive salary of £35,000 - £40,000 per annum, depending on experience.
- Discounts across retail, restaurants, and events.
- Complimentary onsite gym access & online streaming portal.
- Worldwide Family and Friends discounts in hotels across the IHG portfolio.
- Meals and a relaxing staff area.
- Opportunities for progression with a personalised development plan.
- Upselling and recognition incentives.
- Statutory holiday compliance.
- Achieving budget targets.
- Meeting internal audit standards.
- Maintaining a response time average under 2 hours.
- Achieving 85% and above in all BDRC qualifying calls/emails.
- Achieving a minimum score of 8 NPS on Venue Verdict responses.
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