Hotel Operations Manager

3 weeks ago


London, Greater London, United Kingdom Card Factory Full time

Location: Contracted Hours Available:

We are passionate about delivering exceptional customer experiences and are now seeking a Customer Experience Director to join our successful Card Factory family. With a focus on operational excellence, our Customer Experience Directors play a key role in driving store success.

As a Customer Experience Director, you will be responsible for:

  1. Supporting your Store Manager in achieving commercial growth goals.
  2. Developing a team culture that prioritizes customer satisfaction.
  3. Leading the store team to deliver high standards and exceptional service every day.

You will be passionate about delivering exceptional customer experiences.

Key Skills:

  • Customer-centric with a passion for delivering excellent service.
  • Strong leadership skills.
  • Positive, forward-thinking approach.
  • Comfortable reviewing store performance data.
  • Commercially minded.
  • Engaging and enthusiastic team player.


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