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Customer Service Liaison

2 months ago

Stevenage, Hertfordshire, United Kingdom Meadfleet Full time
{"title": "Customer Service Coordinator", "description": "About the Role

Meadfleet is a leading public open space management company with a growing portfolio of over 340 housing developments across England and Wales. We are seeking a highly skilled Customer Service Coordinator to join our Customer Care team.

As a Customer Service Coordinator, you will be responsible for handling a broad range of customer inquiries predominantly via email and phone. This role requires someone with a passion for customer service, excellent communication skills, and the ability to work under pressure.

Key Responsibilities:

  • Provide professional and effective first-line support to customers via telephone, post, and email
  • Aim to satisfy as many queries as possible at first point of contact, providing a prompt, courteous, and detailed response
  • Ensure all queries are logged on our CRM system, escalated if necessary, and responded to within the required timeframes
  • Manage customer expectations effectively and maintain the highest service levels at all times
  • Produce letters using mail merge with a high level of accuracy and attention to detail
  • Update our computer records for new property owners' details
  • Perform general administrative duties to support the smooth running of the office, including assisting with the company's 6-monthly invoice run

Requirements:

  • Excellent communication skills, both verbal and written
  • Organized and friendly with a can-do attitude
  • Ability to work in a team environment
  • Knowledge of Excel, Word, and Outlook is essential; experience in Sage 200 is beneficial but not required

What We Offer:

  • 10% employer pension contributions
  • Private medical insurance
  • Death in service insurance
  • 25 days' holiday
  • Parking space on site
  • Competitive salary of \u00a325,250 per annum
", "lang_code": "en-US"}