Customer Service Representative

4 weeks ago


Stevenage, Hertfordshire, United Kingdom Leeds Building Society Full time

About the Role

We are seeking a friendly and approachable Customer Service Assistant to join our team at Leeds Building Society. As a key member of our branch team, you will provide exceptional customer service, assisting with all branch-based products and services.

Your Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Open savings accounts for customers, helping them to achieve their financial goals.
  • Make follow-up calls and take incoming calls to discuss available products and services.
  • Complete daily administrative tasks, including booking appointments, scanning, and maintaining accurate customer records.

What We're Looking For

  • Experience of working with customers in a fast-paced environment.
  • Strong attention to detail and numeracy skills to conduct accurate cash transactions.
  • Resilience and ability to handle challenging customer situations.
  • A passion for delivering excellent customer outcomes.
  • Previous experience working with Microsoft Office or in-house computer packages.
  • GCSE level education, including Maths and English.

Why Join Us?

As a Customer Service Assistant at Leeds Building Society, you will have the opportunity to develop your skills and knowledge, working with a supportive team to deliver exceptional customer service. We offer a range of benefits, including training and development opportunities, to help you achieve your career goals.



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